Shipping policy

Our Delivery Services

We do everything possible to ensure that your porcelain items arrive safely and on time at your home. Packages are usually delivered 3–4 working days after receipt of payment via DPD or UPS. We recommend combining multiple items into a single order. Your package is shipped at your risk. Of course, we pack your goods with the utmost care.

Shipping of the goods you ordered within the European Union is carried out with DPD. The rates are as follows:

  • Orders up to €300: €9.90 shipping costs for delivery within Austria and the European Union
  • Orders from €300: free shipping within Austria and the European Union

Shipping to various countries outside the European Union is carried out with UPS. The rates are as follows:

  • Europe (non-EU), Switzerland and Norway: €70
  • North America: €120
  • South America: €150
  • Asia: €150
  • Japan: €150
  • Australia & New Zealand: €150

 

Our Payment Options

Pay securely and quickly – we offer the following payment methods:

MasterCard | VISA | American Express

When paying by credit card, you enter your name, your credit card number, the expiration date, and the three-digit security code on the back of the card. Your credit card account will be charged upon completion of the order. Please ensure that you stay within your credit limit.

PayPal

When paying via PayPal, the required amount is automatically debited from your bank account and transferred to the seller.

Klarna

Payment via instant bank transfer or invoice.